No Refunds on Digital Products

Due to the nature of digital goods and services, all sales on iPexLabs.com are final. Once a digital product (music track, album, or commercial license) has been purchased and made available for download, we cannot offer refunds, exchanges, or cancellations.

Why We Have This Policy

Digital products are instantly accessible upon purchase. Unlike physical goods, digital files cannot be "returned" once delivered. This policy is standard practice in the digital marketplace industry and protects both our business and the artists whose work we represent.

Preview Before Purchase

We strongly encourage you to:

• Listen to preview clips before purchasing
• Review product descriptions and licensing details carefully
• Ensure you understand what you're purchasing
• Verify the license type matches your intended use

Exceptions: Technical Issues

We will consider refund requests only in the following exceptional circumstances:

• Corrupted Files: If the downloaded file is defective or unplayable
• Technical Errors: If you were charged multiple times for the same purchase
• Wrong Product: If we delivered a different product than what you ordered
• Service Failure: If download links fail and we cannot provide access

How to Report Technical Issues

If you experience a technical problem with your purchase, contact us immediately at help@ipexlabs.com with:

• Your order number or transaction ID
• Description of the technical issue
• Screenshots or error messages (if applicable)
• Steps you've taken to resolve the issue

We will investigate and respond within 2-3 business days. If the issue is verified, we will either provide a corrected file or process a refund at our discretion.

Chargebacks and Disputes

Filing a chargeback or payment dispute without first contacting us may result in permanent account suspension. We encourage you to reach out to our support team first so we can resolve the issue directly.

License Transfers

Licenses purchased on iPexLabs.com are non-transferable. You cannot sell, gift, or transfer your license to another party. If you need to transfer a license for business reasons, contact us to discuss options.

Account Termination

If your account is terminated for violation of our Terms of Service, you will not be entitled to any refunds for prior purchases. However, you may still access previously purchased content per our download policy.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of iPexLabs.com after changes constitutes acceptance of the revised policy.

Contact Us

For questions about this Refund Policy or to report technical issues, contact:

Ipex Enterprise LLC
Los Angeles, CA 90001
Email: help@ipexlabs.com

Important: By making a purchase on iPexLabs.com, you acknowledge that you have read, understood, and agree to this Refund Policy. All sales are final unless exceptional circumstances (as outlined above) apply.