Frequently Asked Questions

Ipex Enterprise is a digital music marketplace and distribution platform that connects independent artists with music lovers, content creators, and businesses. We offer flexible licensing options for both personal and commercial use, along with streaming subscriptions.

Browse our music library, select any track or album, and click "Add to Cart". Choose your preferred license type (Personal or Commercial), then proceed to checkout. You'll receive instant access to download your purchased music in high-quality formats.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and digital payment methods through our secure Stripe payment processor. All transactions are encrypted and PCI-compliant for your security.

Absolutely. We use industry-standard SSL encryption and partner with Stripe, one of the most trusted payment processors globally. We never store your credit card information on our servers.

A Personal License allows you to download and enjoy music for personal, non-commercial use only. A Commercial License grants you the rights to use the music in commercial projects like YouTube videos, podcasts, advertisements, film/TV productions, and business presentations. Commercial licenses include attribution requirements and usage reporting.

Yes, but you need a Commercial License to monetize videos or use music in any commercial context. Personal License tracks can only be used in non-monetized personal projects. Always check the specific license terms for each track.

Yes, all Commercial Licenses require attribution. You must credit the artist and Ipex Enterprise in your project's description or credits. Specific attribution format is provided with your license documentation.

Royalty-free means you pay a one-time fee for the license and can use the music without paying additional royalties each time it's played or viewed. However, you must still follow the license terms and provide attribution where required.

It depends on the license type. Personal Licenses are unlimited for personal use. Commercial Licenses typically cover a single project or campaign. For multiple commercial projects, you may need additional licenses or consider our Platinum Membership.

Contact our support team within 24 hours of purchase. We can often upgrade your license or provide a credit toward the correct license type.

For $5.99/month, you get unlimited streaming access to our entire music catalog. Stream as much as you want on any device. Note: Streaming subscriptions do NOT include download rights or commercial usage rights.

The Platinum Membership is a one-time payment of $9,999 that grants you lifetime access to unlimited streaming, unlimited downloads, AND commercial usage rights for ALL music in our catalog, including future releases. It's the ultimate option for professional creators and businesses.

Yes, you can cancel your monthly streaming subscription at any time from your account settings. You'll retain access until the end of your current billing period.

If you have a Platinum Membership, all previously downloaded files remain yours to use according to the license terms, even after cancellation. For streaming-only subscriptions, you lose access to streaming but any purchased individual tracks remain yours.

All purchased music is available in high-quality WAV (lossless) and 320kbps MP3 formats. WAV files provide studio-quality audio, while MP3 files offer excellent quality with smaller file sizes.

After purchase, go to your Account Dashboard > Downloads section. All your purchased tracks will be listed there with download buttons. Downloads are available instantly and can be re-downloaded anytime.

No, you can re-download your purchased music unlimited times from your account dashboard. We recommend backing up your files to avoid needing to re-download.

No, all downloaded music files are DRM-free. You own them and can play them on any device without restrictions, as long as you comply with your license terms.

Visit our Artist Submission page and fill out the application form with your artist information, music samples, and streaming links. Our team reviews all submissions and typically responds within 5-7 business days.

We require original music with professional production quality, ownership or legal rights to all submitted tracks, and compliance with our content guidelines. Previous releases or a strong online presence help but are not mandatory.

Artists receive competitive revenue sharing on all sales and streams. Exact rates are provided in our artist agreement. We believe in transparent, fair compensation and pay monthly via direct deposit or PayPal.

Yes, artists retain full ownership and copyright of their music. We only obtain distribution rights to sell and license your music through our platform. You remain free to distribute elsewhere.

Royalty payments are processed monthly, typically within the first 10 days of each month for the previous month's earnings. Minimum payout threshold is $50.

First, check your internet connection and try a different browser. Clear your browser cache and cookies. If the problem persists, contact our support team with your order number and a description of the issue.

Ensure you're using the correct audio format. Most DAWs and video editors support WAV files. If you downloaded MP3, try converting it to WAV using a free audio converter, or re-download in WAV format from your account.

Due to the digital nature of music downloads, all sales are final once you've accessed the download. However, if you experience technical issues preventing download or playback, contact our support team and we'll work to resolve the issue.

Email us at support@ipexlabs.com or use the contact form in your account dashboard. We typically respond within 24 hours during business days.

Yes, you need a Commercial License for each track you want to use. For multiple tracks or ongoing use, consider our Platinum Membership which includes commercial rights for the entire catalog.

Yes, we offer custom bulk licensing packages for agencies, production companies, and large businesses. Contact our business development team to discuss your needs and pricing.

Yes, Commercial Licenses allow you to use music in client work. Make sure to properly attribute the artist and maintain records of which tracks are used in which projects for compliance.

Commercial Licenses cover most live streaming platforms (Twitch, YouTube Live, etc.) and podcast broadcasting. For traditional radio or TV broadcast, please contact us for specific broadcast licensing terms.